Whether you're investing in ITIL, or starting to consider it, you probably understand that your return on investment is tied to buy-in, infrastructure, and training. The ITIL v3 Foundation eClass is designed for education and training. It focuses on engagement in order to advance the buy-in you're after.

We have successfully reduced ITIL training budgets by two-thirds while maintaining excellent pass rates.

ITIL v3 Foundation eClass is one of the most highly interactive, instructionally sound and cost-effective training solutions in the world today. It is OGC Accredited and crafted by Authorized Training Organizations.

• Service Strategy - focuses on the identification of market opportunities for which services could be developed in order to meet requirements on the part of customers.
• Service Design - the activities that take place in order to develop strategy into a design document which addresses all aspects of a proposed service.
• Service Transition – looks towards implementing service design activities and creating or modifying new or existing services..
• Service Operation - focuses on the activities required to operate the services and maintain their functionality as laid out in Service Level Agreements.

• ITIL Blended Virtual Learning - The "Green, Cost Saving, Time Saving, More Effective Way"
  For most IT Managers, the thought of scheduling volumes of IT professionals into classroom ITIL courses is unthinkable and not practical. This feeling may be grounded in environmental concerns or travel logistics. It may be grounded in budget issues - at Read more...
• ITIL Study Notes... Check it out!
  Looking for a set of study notes to help you along the ITIL training road? We've got you covered! Check out a sampling of our information-packed ITIL v3 Foundation Study Notes. The full version is included in our sister brand’s Thought Rock’s $150 Read more...